Privacy Policy

Last updated: 2026-10-25

This Privacy Policy explains how luuvvi Inc. ("we", "us", "our") collects, uses, shares, and protects personal information when you use our apps, websites, and related services (together, the "Services"). The Services are available to users worldwide, and this policy applies regardless of where you live. Where your local law gives you additional rights, we honor them as described in Section 9.

1. Controller and Contact

• Company: luuvvi Inc.
• Address: [ADDRESS]
• Privacy contact: contact@luuvvi.com
• EU/UK representative (if applicable): [REPRESENTATIVE — to be confirmed]

2. Information We Collect

• Contact information
  Name, email address, and the content of messages you send us, such as project inquiries.
• Usage information
  Pages viewed, features used, device type, browser or operating system, language, and approximate location derived from your IP address, collected through Firebase Analytics.
• Crash and diagnostic data
  Crash logs, error details, and technical diagnostic information collected through Firebase Crashlytics.
• Account and user-generated data (if you use features that require it)
  Information you choose to store in the Services, such as settings and preferences.

3. How We Use Information and Legal Bases

• To provide, operate, and improve the Services (performance of a contract or our legitimate interests)
• To respond to inquiries and provide customer support (performance of a contract or our legitimate interests)
• To diagnose errors, maintain security, and improve stability (legitimate interests)
• To understand how the Services are used and to measure their performance (legitimate interests or your consent, where consent is required)
• To comply with legal obligations (legal obligation)

4. How We Collect Information

• Directly, when you submit information to us, such as through a contact form or email.
• Automatically, when you use the Services, through cookies and similar technologies and through our analytics and crash reporting tools.
• When an error occurs, crash information may be sent automatically to Firebase Crashlytics.

5. Cookies and Tracking Technologies

The Services use cookies and similar technologies to operate, remember preferences, and measure usage. Where required by law, we ask for your consent before using non-essential cookies, and you can withdraw consent at any time. We respond to Global Privacy Control signals where required by applicable law. You can also control cookies through your browser settings; disabling them may affect some features.

6. Third-Party Services

We use the following third-party service providers to operate the Services:

• Firebase (hosting, analytics, and crash reporting)
• Cloud Firestore (data storage, where applicable)

These providers process data under Google's Terms of Service and Privacy Policy: https://policies.google.com/privacy

7. Sharing and Sale of Personal Information

We do not sell personal information, and we do not share personal information for cross-context behavioral advertising. We disclose personal information only:

• to service providers that process it on our behalf under written obligations of confidentiality and data protection;
• when required by law, regulation, or a valid legal process, or to protect the rights, safety, and security of users or others; or
• in connection with a merger, acquisition, or sale of assets, with notice to you where required by law.

8. International Data Transfers and Retention

• Because we and our providers operate globally, your information may be processed or stored on servers outside your country of residence, including in the United States. Where required, we rely on safeguards such as Standard Contractual Clauses approved by the European Commission or other lawful transfer mechanisms.
• We keep personal information only for as long as necessary for the purposes described in this policy, to comply with legal obligations, or to resolve disputes.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

• access the personal information we hold about you;
• correct inaccurate information;
• delete your personal information;
• receive a copy of your information in a portable format;
• object to or restrict certain processing, including processing based on legitimate interests;
• withdraw consent where processing is based on consent; and
• opt out of the sale or sharing of personal information, or of targeted advertising, where applicable.

To exercise these rights, contact us at the email address in Section 1. We will verify your identity before responding and will respond within the time required by applicable law. If you are not satisfied with our response, you may lodge a complaint with your local data protection or consumer authority. We will not discriminate against you for exercising your rights.

California residents: You have the rights described above under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. We do not sell or share personal information as those terms are defined under California law.

10. Security

We take reasonable administrative, technical, and organizational measures to protect information from loss, misuse, and unauthorized access. Data in transit is protected by encrypted communication (HTTPS/TLS). No method of transmission or storage is completely secure.

11. Children's Privacy

The Services are not directed at children. We do not knowingly collect personal information from children under 13 years of age, or under the higher minimum age required in your country (such as 16 in some EEA countries). If you believe a child has provided us with personal information, contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date. For material changes, we will provide additional notice within the Services or by other appropriate means, and where required, obtain your consent.

13. Contact

For privacy questions or requests, contact us at:
Email: contact@luuvvi.com